B2B Returns Don't Have To Be So Costly. Automate Your Product Returns Process

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    Stop manually keying RMA's

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    Deliver better customer experiences

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    Simple set up and ERP Integration

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B2B Returns Processes Are Broken

Between PDF form fills, email exchanges, and manual key strokes - the Returns process in B2B Wholesale, Distribution and Manufacturing organizations have become unmanageable.

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Error Prone

B2B Returns have two points of failure
1. Customer Input
2. Vendor Input

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Harmful CX

Turn the dreaded return into a positive customer experience point

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Labor Intensive

The average RMA takes 15 minutes to enter manually. This is up to 2x more timely than the original order

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Warehouse Challenges

Shipping docs are congested, give your shipping and receiving teams real time information on what returns to be expecting throughout the day

How It Works

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Customer Processes Return

Customers can process returns on your website, on your app, or via a link you provide them. Real time integrations will provide them accurate pricing and historical Purchase Order data

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Return Process Updates

The portal will provide real time updates on return status to your customers, customer service and warehouse teams

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RMA Auto Created in ERP

The RMA is created in your ERP with business logic to apply accurate warehouse returns, freight costs, and restocking fees

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Return Process Complete

Your customer is delighted at the seamless process and status updates

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Customer Processes Return

Customers can process returns on your website, on your app, or via a link you provide them. Real time integrations will provide them accurate pricing and historical Purchase Order data

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RMA Auto Created in ERP

The RMA is created in your ERP with business logic to apply accurate warehouse returns, freight costs, and restocking fees

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Return Process Updates

The portal will provide real time updates on return status to your customers, customer service and warehouse teams

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Return Process Complete

Your customer is delighted at the seamless process and status updates

Continuum By Department

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Customer Support Teams

Give your customer support team a break, and let customers take care of returns all on their own with a customized returns center

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Warehouse & Operation Teams

Make sure your warehouse and operation team knows the exact status, condition, and location of every
return

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Executives & Management Teams

Help your Management Team to get insights on how much returns are impacting your bottom line - and what can be done about it

The Current State of Online Returns

$B
Of Merchandise Was Returned By U.S. Consumers In 2021
%
Up to 30% Of All Products Ordered Are Returned
%
Of Consumers Will Buy Again If The Return Process Is Easy
$T
Projected Online Sales For B2B
M
Jobs Unfilled by 2030 in Manufacturing & Industrial

Continuum Integrations

Continuum integrates with all of your essential business systems to deliver touchless RMA Automation. Customers can retrieve historical POs and line level details. Real time shipping costs and labeling delivers the most cost effective and up to date information.

Our Resources

The Unrealized Cost of Returns

Learn More

Why can’t your eCommerce provider deliver on Returns Automation?

Learn More

The B2B RMA Nightmare

Learn More
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About Continuum

Continuum was founded to optimize the continuous transactions that happen post Purchase Order. It is easy for a Distributor or Manufacturer to forget about the customer experience once product has been delivered and invoice has been cut. The problem is that returns are increasing in the B2B Distribution, Wholesale, and Manufacturing industries. Consumer online shopping has conditioned B2B buyers