B2B Returns Don't Have To Be So Costly. Automate Your Product Returns Process
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Stop manually keying RMA's
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Deliver better customer experiences
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Simple set up and ERP Integration
B2B Returns Processes Are Broken
Between PDF form fills, email exchanges, and manual key strokes - the Returns process in B2B Wholesale, Distribution and Manufacturing organizations have become unmanageable.
Error Prone
B2B Returns have two points of failure
1. Customer Input
2. Vendor Input
Harmful CX
Turn the dreaded return into a positive customer experience point
Labor Intensive
The average RMA takes 15 minutes to enter manually. This is up to 2x more timely than the original order
Warehouse Challenges
Shipping docs are congested, give your shipping and receiving teams real time information on what returns to be expecting throughout the day
How It Works
Customer Processes Return
Customers can process returns on your website, on your app, or via a link you provide them. Real time integrations will provide them accurate pricing and historical Purchase Order data
Return Process Updates
The portal will provide real time updates on return status to your customers, customer service and warehouse teams
RMA Auto Created in ERP
The RMA is created in your ERP with business logic to apply accurate warehouse returns, freight costs, and restocking fees
Return Process Complete
Your customer is delighted at the seamless process and status updates
Customer Processes Return
Customers can process returns on your website, on your app, or via a link you provide them. Real time integrations will provide them accurate pricing and historical Purchase Order data
RMA Auto Created in ERP
The RMA is created in your ERP with business logic to apply accurate warehouse returns, freight costs, and restocking fees
Return Process Updates
The portal will provide real time updates on return status to your customers, customer service and warehouse teams
Return Process Complete
Your customer is delighted at the seamless process and status updates
Continuum By Department
Customer Support Teams
Give your customer support team a break, and let customers take care of returns all on their own with a customized returns center
Warehouse & Operation Teams
Make sure your warehouse and operation team knows the exact status, condition, and location of every
return
Executives & Management Teams
Help your Management Team to get insights on how much returns are impacting your bottom line - and what can be done about it
The Current State of Online Returns
Continuum Integrations
Continuum integrates with all of your essential business systems to deliver touchless RMA Automation. Customers can retrieve historical POs and line level details. Real time shipping costs and labeling delivers the most cost effective and up to date information.
Our Resources
Continuum Closes $1.7 Million Pre-Seed Round, Focused on Revolutionizing B2B Returns Management
The Unrealized Cost of Returns
Why can’t your eCommerce provider deliver on Returns Automation?
About Continuum
Continuum was founded to optimize the continuous transactions that happen post Purchase Order. It is easy for a Distributor or Manufacturer to forget about the customer experience once product has been delivered and invoice has been cut. The problem is that returns are increasing in the B2B Distribution, Wholesale, and Manufacturing industries. Consumer online shopping has conditioned B2B buyers