B2B Returns, Warranties,
and Repairs are a
Nightmare

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About Continuum

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01/04

THE OLD WAY

Customer AR Disputes

Manual processes lead to frequent disputes, draining time and resources.

02/04

THE OLD WAY

Relies on Email and Phone Based Processes

Errors and lost returns are common due to outdated communication methods.

03/04

THE OLD WAY

Lacks Coordination Between Departments

Lack of coordination results in inefficiencies and delays across the supply chain.

04/04

THE OLD WAY

Leads to Missed Vendor Credits

Excessive inventory write-offs occur due to missed vendor credits and poor tracking.

01/03

THE NEW WAY

Delights Customers

Automated processing, proactive updates, and complete visibility ensure a smooth and satisfying customer experience.

02/03

THE NEW WAY

Empowers Team Members

Employees can concentrate on high-value activities, eliminating the need for multi-department emails to track return status.

03/03

THE NEW WAY

Boosts Profitability

Close books faster, enhance accountability, and drive higher profitability with streamlined processes.

Four Powerful Hubs that Optimize Returns Management

The Continuum Platform seamlessly integrates with your existing operating software to create a complete reverse logistics system that drives profitability and customer experience.

Customer Hub

Provide customers a way to easily initiate returns through a branded portal and empower CSRs for streamlined communication.

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Warehouse Hub

Automatically update inventory and optimize warehouse and fleet operations.

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Finance Hub

Never miss a vendor credit and ensure fast, accurate reconciliation on returns.

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Manufacturer Warranty Hub

Connect manufacturer warranties with distributors for a seamless customer returns experience.

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Customer Experience

Reverse Logistics Optimized

In today's competitive market, the post-sale journey is a critical part of the customer relationship, and businesses that excel in this area set themselves apart from the rest.

It's about creating a seamless experience that builds trust and loyalty, turning one-time buyers into lifelong customers.

How Much Can You Save?

Built to scale and easy to deploy, our process and technology creates significant cost savings.

70%

Reduction in returns team labor costs

30%

Increase in returns profitability

8%

Reduction in customer churn

Trusted by

Continuum makes sure that no return slips through the cracks. We now have a centralized location to manage all RMA’s with true automation and tracking. Before Continuum we would manage returns in multiple systems and spend hours trying to gather information. Now customers provide us with everything we need the first time.

Jere Allen

CFO, The Lab Depot

With Continuum we were able to reduce our returns and warranties team from two dedicated resources to one. We saw an ROI within the first 90 days. Even though only 50% of our customers initiate returns, our team has saved significant time on the RMA entry process. Even better, all departments have a single pane of glass to manage the complex returns process.

Michael Tobi

President, G2S/TOBEQ

ERP Integrations

Continuum is designed to connect easily with most industry-leading ERP, CRM, and eCommerce systems.