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B2B Returns, Warranties,
and Repairs are a
Nightmare

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THE OLD WAY

Customer AR Disputes

Manual processes lead to frequent disputes, draining time and resources.

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THE OLD WAY

Relies on Email and Phone Based Processes

Errors and lost returns are common due to outdated communication methods.

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THE OLD WAY

Lacks Coordination Between Departments

Lack of coordination results in inefficiencies and delays across the supply chain.

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THE OLD WAY

Leads to Missed Vendor Credits

Excessive inventory write-offs occur due to missed vendor credits and poor tracking.

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THE NEW WAY

Delights Customers

Automated processing, proactive updates, and complete visibility ensure a smooth and satisfying customer experience.

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THE NEW WAY

Empowers Team Members

Employees can concentrate on high-value activities, eliminating the need for multi-department emails to track return status.

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THE NEW WAY

Boosts Profitability

Close books faster, enhance accountability, and drive higher profitability with streamlined processes.

Four Powerful Hubs that Optimize Returns Management

The Continuum Platform seamlessly integrates with your existing operating software to create a complete reverse logistics system that drives profitability and customer experience.

Customer Hub

Provide customers a way to easily initiate returns through a branded portal and empower CSRs for streamlined communication.

Warehouse Hub

Automatically update inventory and optimize warehouse and fleet operations.

Finance Hub

Never miss a vendor credit and ensure fast, accurate reconciliation on returns.

Manufacturer Warranty Hub

Connect manufacturer warranties with distributors for a seamless customer returns experience.

Customer Experience

Reverse Logistics Optimized

In today's competitive market, the post-sale journey is a critical part of the customer relationship, and businesses that excel in this area set themselves apart from the rest.

It's about creating a seamless experience that builds trust and loyalty, turning one-time buyers into lifelong customers. 

post-sales-process

How Much Can You Save?

Built to scale and easy to deploy, our process and technology creates significant cost savings.

70%

Reduction in returns team labor costs

30%

Increase in returns profitability

8%

Reduction in customer churn

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Discover the "True Cost of Returns"

Download our eBook to learn all about the multi-departmental impact returns, warranties, and repairs can have on your business. Most importantly, we'll explain why it happens and what you can do about it.

Trusted by

Tropic Supply
Radians
Pace Intl
G2S Tobeq
Productivity Inc
Banner Solutions
Lab-depot

Continuum makes sure that no return slips through the cracks. We now have a centralized location to manage all RMA’s with true automation and tracking. Before Continuum we would manage returns in multiple systems and spend hours trying to gather information. Now customers provide us with everything we need the first time.

Jere Allen
Jere Allen
CFO, The Lab Depot

With Continuum we were able to reduce our returns and warranties team from two dedicated resources to one. We saw an ROI within the first 90 days. Even though only 50% of our customers initiate returns, our team has saved significant time on the RMA entry process. Even better, all departments have a single pane of glass to manage the complex returns process.

Michael Tobi
Michael Tobi
President, G2S/TOBEQ

ERP Integrations

Continuum is designed to connect easily with most industry-leading ERP, CRM, and eCommerce systems.
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Take the Next Step

Book a demo with our team!

Learn more about how Continuum can help you transform the way your team handles wholesale returns, warranties, and repairs.

Latest Articles

Get the latest news and trends on Reverse Logistics for Wholesale Supply!

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5 Hidden Costs Associated with Wholesale Customer Returns

Discover the hidden costs of wholesale customer returns and how to mitigate them. Learn about CSR time drain, missed vendor credits, accounts receivable disputes, warehouse inefficiencies, and customer churn. Boost profitability with Continuum's Returns Management Software.

Revolutionize Returns with Continuum and P21: 72HD Demo Webinar

Join us on August 20th for a webinar on revolutionizing returns management with Continuum and P21. Learn how to streamline processes, enhance customer experience, and deploy rapidly.

Why Your RMA Process is Failing You and Your Customers

Discover why your RMA process may be failing, leading to poor customer experience and increased costs. Learn how to optimize your returns management for business success.

On-Demand Webinar: Return to Basics with AI

Watch or listen to our On-Demand Webinar with CEO Alex Witcpalek to explore how AI is revolutionizing B2B returns management for distributors. Stay ahead and boost customer satisfaction!

Do More with Less: Assist, Augment, and Automate Work with AI

Boost productivity in distribution sectors by leveraging AI to assist, augment, and automate work tasks. Revolutionize returns, warranties, and repairs for enhanced efficiency and profitability.

AI-Readiness for Distributors: Data Management and Technical Rollout

Prepare your distribution business for AI success with well-organized data management and technical rollout. Enhance data accuracy and accessibility for efficient decision-making.

AI-Readiness for Distributors: Strategy and Motivation

Discover how to assess AI-readiness in wholesale distributors and manufacturers. Learn best practices for strategic AI implementation and gain a competitive edge.

AI-Readiness for Distributors: Technical Skills Needed for AI-Implementation

Get your team AI-ready with the technical skills needed for successful implementation in the distribution industry. Assess, educate, and empower for operational optimization and innovative services.

Reverse-Engineering the Multi-Party Warranty and Returns Process

Navigate the complexities of multi-party warranty management in B2B distribution with AI automation. Streamline returns, approvals, and reconciliation for enhanced customer satisfaction and operational efficiency.

How to Create a B2C Style Refund Approval Process for B2B Distributors

Learn how to optimize your B2B refund approval process by adapting B2C practices. Streamline operations, reduce costs, and enhance customer satisfaction with innovative returns management strategies.

Continuum's Reverse Logistics Network for Wholesale Distribution

Transforming wholesale distribution with Continuum's innovative reverse logistics network, enhancing customer satisfaction and boosting bottom-line growth. Discover the future of returns management.

Tackling Reverse Logistics Problems: A Strategic Approach

Is reverse-logistics a strategic initiative? Discover how optimizing this area of your business can save time and money, enhance customer satisfaction, and streamline operations in wholesale distribution. Explore strategic approaches now.