AI Agents for Returns & Warranty Processing

For Distributors & Manufacturers Because humans should be focused on high-value activities.

Book a Demo

Watch Video

The most complex & costly transaction for distributors and manufacturers and the most painful for customers

Managing claims and returns is manual work

Sending multiple emails to customers just to collect all the images and information you need.

Using spreadsheets to track and manage claims & returns.

Manually following up with vendors and missing vendor credits.

Continuum removes all that manual work

Get a return portal where customers easily can submit their warranty claims and returns.

Get one place to manage and track all your claims and returns.

Ensure a great customer experience without missing vendor credits.

Trusted by regional & global supply chain leaders

Streamline Post-sale operations with intelligent automation. Let AI
handle returns, warranties & repairs

Eliminate Manual Labor and unstandardized SOP's

One click receiving, Disputing, Inspection

Automate vendor + Portal engagement

Eliminate missed vendor credits & AR invoice disputes

Manual Labor, Profitability & Customer
Experience impacted with 1 platform

Michael Tobi

President, G2S/TOBEQ

We saw an ROI within the first 90 days. Even though only 50% of our customers initiate returns, our team has saved significant time on the RMA entry process.

Scott Carpenter

Director of IT

What used to be a chaotic, manual process that caused delays, duplicate claims, and AR disputes is now streamlined and transparent.

John Birdsall

Chief Accounting Officer, Tropic Supply

Our counter staff went from spending 15–20 minutes per warranty claim to less than 3

Jere Allen

CFO, The Lab Depot

Continuum makes sure that no return slips through the cracks.

Al Agents that follow SOP's, Never Miss a Vendor
Credit & ensure a great customer
experience

ERP Integration

Continuum is designed to connect easily with most industry-leading
ERP, CRM, and eCommerce systems.

The State of Distributor Product Returns

Download this exclusive report

In this in-depth report, lan Heller from Distribution Strategy Group explores the current state of product returns in the distribution industry, based on extensive research across 75 distributor websites.

CUSTOMER EXPERIENCE

Reverse Logistics Optimized

Reduce manual labor costs, improve the customer
experience, and eliminate financial impacts on your
bottom line.

How Much Can You Save?

Built to scale and easy to deploy, our process and technology creates
significant cost savings.

70%

Reduction in returns team labor costs

30%

Increase in returns profitability

08%

Reduction in customer churn

Latest Article

Continuum prides themselves on delivering content that is thought provoking, forward thinking and leading enterprise value for distribution & manufacturing organizations.

5 Ways Distributors and Manufacturers Can Use AI to Streamline Logistics

Reverse Logistics

June 26 , 2025

AI Agents for Returns & Warranty Processing

The most complex & costly transaction for distributors and manufacturers and the most painful for customers

The most complex & costly transaction for distributors and manufacturers and the most painful for customers