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Meet Continuum

B2B Returns Made Easy!

With 50+ combined years of industry experience in wholesale distribution, we're more than reverse-logistics experts, we're dedicated supply chain partners.

About Us

The First Reverse Logistics Network for Wholesale Distribution

Founded to transform reverse logistics for wholesale distribution, Continuum optimizes post-sales processes to enhance customer experiences and reduce labor costs associated with managing returns, warranties, and repairs.

At Continuum, we believe that wholesale end-users want (and expect) a better returns experience. With eCommerce adoption rates climbing, an effective returns management experience is not only a strategic advantage, it's an opportunity to turn a cost center (like returns), into a profit center, and an opportunity for growth.

industry-experts

Industry Experts

With 50+ years of combined experience wholesale distribution, we're not just industry experts, we're dedicated supply chain partners.

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Technical Experts

Our team is fluent in ERP. We understand the complexities of your business operations and technical requirements.

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Process Experts

Your business runs on processes that help you achieve your goals. Our understanding of your systems and methodologies sets us apart.

Our Mission

A Completely Connected Supply Chain.
Imagine the unthinkable.

We empower B2B Distribution and Manufacturing organizations to deliver exceptional customer experiences while eliminating the manual labor typically associated with post-sales services. We are passionate about simplifying, digitizing, and innovating reverse logistics for every link in the supply chain.

 

 

Contact Us

Get In Touch!

HEADQUARTERS
Continuum Technologies, inc
111 North Wabash Ave. Ste.100
The Garland Building
Chicago, IL 60602
 
EMAIL
info@gocontinuum.ai
 
PHONE

(833) 705-1641

Latest Articles

Get the latest news and trends on Reverse Logistics for Wholesale Supply

How Distributors Can Streamline Vendor Credits and Return Authorizations (7 Tips)

Streamline vendor credits and return authorizations for wholesale distributors with these 7 strategic tips to boost efficiency, customer satisfaction, and profits.
Continuum Team
Continuum Team

10 Practical Steps to Simplify Technology Implementation for B2B Distributors and Manufacturers

Discover 10 essential steps to simplify technology implementation for B2B distributors and manufacturers, ensuring smooth adoption and maximizing ROI.
Continuum Team
Continuum Team

Tribal Knowledge and Other Barriers to Efficient, Cost-effective B2B Returns

Discover how to overcome tribal knowledge and manual processes in B2B returns to boost efficiency, scalability, and profitability with Continuum's innovative solutions.
Continuum Team
Continuum Team

3 Reasons Why B2B Wholesale Distributors Need a Returns Management Initiative

Discover why B2B wholesale distributors need a robust returns management strategy to enhance customer satisfaction, increase productivity, and boost profitability. Explore key benefits and actionable insights.
Continuum Team
Continuum Team

5 Steps Distributors Can Take to Streamline B2B Returns (and Boost Profits)

Discover five actionable steps distributors can take to streamline B2B returns, reduce costs, and boost profits with optimized return policies and processes.
Continuum Team
Continuum Team

Return Buddy: Bringing Joy and Loyalty to B2B Returns

Discover Return Buddy, Continuum’s friendly mascot, making B2B returns management joyful, efficient, and engaging with our seamlessly connected supply chain solution.
Continuum Team
Continuum Team

The Best Distributor Return Policies and Procedures

Explore the essential elements of effective distributor return policies to enhance customer satisfaction and streamline your return processes for better profitability.
Continuum Team
Continuum Team

How to Identify the Need for More Profitable Returns Management

Optimize returns management to protect profitability. Discover key indicators of inefficiencies and learn how technology can streamline your processes for better margins and customer satisfaction.
Continuum Team
Continuum Team

5 Hidden Costs Associated with Wholesale Customer Returns

Discover the hidden costs of wholesale customer returns and how to mitigate them. Learn about CSR time drain, missed vendor credits, accounts receivable disputes, warehouse inefficiencies, and customer churn. Boost profitability with Continuum's Returns Management Software.
Continuum Team
Continuum Team

Outdated ERP Systems and Customer Returns: Exploring Alternatives

Explore the importance of specialized Returns Management Software for transforming customer experience and operational efficiency in wholesale distribution.
Continuum Team
Continuum Team

Revolutionize Returns with Continuum and P21: 72HD Demo Webinar

Join us on August 20th for a webinar on revolutionizing returns management with Continuum and P21. Learn how to streamline processes, enhance customer experience, and deploy rapidly.
Continuum Team
Continuum Team

Why Your RMA Process is Failing You and Your Customers

Discover why your RMA process may be failing, leading to poor customer experience and increased costs. Learn how to optimize your returns management for business success.
Continuum Team
Continuum Team

On-Demand Webinar: Return to Basics with AI

Watch or listen to our On-Demand Webinar with CEO Alex Witcpalek to explore how AI is revolutionizing B2B returns management for distributors. Stay ahead and boost customer satisfaction!
Continuum Team
Continuum Team

Do More with Less: Assist, Augment, and Automate Work with AI

Boost productivity in distribution sectors by leveraging AI to assist, augment, and automate work tasks. Revolutionize returns, warranties, and repairs for enhanced efficiency and profitability.
Continuum Team
Continuum Team

AI-Readiness for Distributors: Data Management and Technical Rollout

Prepare your distribution business for AI success with well-organized data management and technical rollout. Enhance data accuracy and accessibility for efficient decision-making.
Continuum Team
Continuum Team

AI-Readiness for Distributors: Strategy and Motivation

Discover how to assess AI-readiness in wholesale distributors and manufacturers. Learn best practices for strategic AI implementation and gain a competitive edge.
Continuum Team
Continuum Team

Transforming Mobile Returns and Warranty Management with Moblico & Continuum Integration

Revolutionize mobile returns and warranty management in wholesale distribution with Moblico & Continuum integration. Streamlined processes, enhanced customer experience, and competitive advantage await.
Continuum Team
Continuum Team

AI-Readiness for Distributors: Technical Skills Needed for AI-Implementation

Get your team AI-ready with the technical skills needed for successful implementation in the distribution industry. Assess, educate, and empower for operational optimization and innovative services.
Continuum Team
Continuum Team

Stuck in the Middle: Navigating Warranty Claims and Credits

Navigating warranty claims and credits can be challenging for distributors. Learn how to streamline processes to boost profitability and customer satisfaction.
Continuum Team
Continuum Team

Reverse-Engineering the Multi-Party Warranty and Returns Process

Navigate the complexities of multi-party warranty management in B2B distribution with AI automation. Streamline returns, approvals, and reconciliation for enhanced customer satisfaction and operational efficiency.
Continuum Team
Continuum Team

How to Create a B2C Style Refund Approval Process for B2B Distributors

Learn how to optimize your B2B refund approval process by adapting B2C practices. Streamline operations, reduce costs, and enhance customer satisfaction with innovative returns management strategies.
Continuum Team
Continuum Team