Unlock Critical Insights on Distributor Returns Management
Download "The State of Distributor Product Returns" Industry Report
Returns are a significant pain point for both distributors and customers alike. Distributors face rework, excess inventory, and lost sales, while customers struggle with restocking fees and approval hassles. Yet, the complexities of business transactions and varying return policies have made it difficult for distributors to find a clear solution—until now.
In this in-depth report, Ian Heller from Distribution Strategy Group explores the current state of product returns in the distribution industry, based on extensive research across 75 distributor websites. You’ll gain valuable insights into:
The True Cost of Poor Returns Policies: Understand how arbitrary returns processes can lead to productivity losses, product write-offs, and frustrated customers.
A Comprehensive Review of Return Policies: Discover how distributors are managing returns today, including customer-friendly policies vs. restrictive ones—and why some companies have no visible policies at all.
Actionable Strategies for Improvement: Learn how your organization can turn the returns process into a competitive advantage by improving customer satisfaction and operational efficiency.
Exclusive Research Findings: Dive into insights drawn from DSG’s ongoing research with distributor customers, offering a unique look into how return policies impact the buyer experience.
Whether you're looking to improve your return processes, enhance customer satisfaction, or understand how your returns policies stack up to the competition, this report is a must-read for anyone in the distribution space.
Don’t miss out on the opportunity to take your returns management to the next level.
