How Distributors Lose Millions to Returns & Warranty Leakage

Most B2B distributors have no idea how much money is leaking out of their returns and warranty process. In this segment, Continuum's Jake Flory (Solution Engineer) and Tyler Fennema (Account Executive) break down the financial leakage hiding in the reverse supply chain: returns, warranties, cores, and repairs.

They cover a real customer who waited 180 days for warranty credit from LG and cut it to 7 days with Continuum, a distributor sitting on nearly $1M in outstanding return POs, why building a warranty claim form on your website doesn't actually solve the problem (it just duplicates the work before your ERP), and what happens when a 30-year warranty admin walks out the door with all the knowledge in her head. If you run operations, finance, or customer service at a wholesale distributor, this is the visibility problem you're probably not measuring.