Continuum | About Us

About Us

The First Reverse Logistics Network for Wholesale Distribution

Founded to transform reverse logistics for wholesale distribution, Continuum optimizes post-sales processes to enhance customer experiences and reduce labor costs associated with managing returns, warranties, and repairs.

At Continuum, we believe that wholesale end-users want (and expect) a better returns experience. With eCommerce adoption rates climbing, an effective returns management experience is not only a strategic advantage, it's an opportunity to turn a cost center (like returns), into a profit center, and an opportunity for growth.

industry-experts

Industry Experts

With 50+ years of combined experience wholesale distribution, we're not just industry experts, we're dedicated supply chain partners.

2-1

Technical Experts

Our team is native in ERP. We understand the complexities of your business operations and technical requirements.

3-1

Process Experts

Your business runs on processes that help you achieve your goals. Our understanding of your systems and methodologies sets us apart.

Latest Articles

Get the latest news and trends on Reverse Logistics for Wholesale Supply

How to Identify the Need for More Profitable Returns Management

Operations

Optimize returns management to protect profitability. Discover key indicators of inefficiencies and learn how technology can streamline your processes for better margins and customer satisfaction.

5 Hidden Costs Associated with Wholesale Customer Returns

Strategy

Discover the hidden costs of wholesale customer returns and how to mitigate them. Learn about CSR time drain, missed vendor credits, accounts receivable disputes, warehouse inefficiencies, and customer churn. Boost profitability with Continuum's Returns Management Software.

Outdated ERP Systems and Customer Returns: Exploring Alternatives

Operations

Explore the importance of specialized Returns Management Software for transforming customer experience and operational efficiency in wholesale distribution.

Revolutionize Returns with Continuum and P21: 72HD Demo Webinar

Operations

Join us on August 20th for a webinar on revolutionizing returns management with Continuum and P21. Learn how to streamline processes, enhance customer experience, and deploy rapidly.

Why Your RMA Process is Failing You and Your Customers

Reverse Logistics

Discover why your RMA process may be failing, leading to poor customer experience and increased costs. Learn how to optimize your returns management for business success.

On-Demand Webinar: Return to Basics with AI

Strategy

Watch or listen to our On-Demand Webinar with CEO Alex Witcpalek to explore how AI is revolutionizing B2B returns management for distributors. Stay ahead and boost customer satisfaction!

Do More with Less: Assist, Augment, and Automate Work with AI

Operations

Boost productivity in distribution sectors by leveraging AI to assist, augment, and automate work tasks. Revolutionize returns, warranties, and repairs for enhanced efficiency and profitability.

AI-Readiness for Distributors: Data Management and Technical Rollout

Strategy

Prepare your distribution business for AI success with well-organized data management and technical rollout. Enhance data accuracy and accessibility for efficient decision-making.

AI-Readiness for Distributors: Strategy and Motivation

Operations

Discover how to assess AI-readiness in wholesale distributors and manufacturers. Learn best practices for strategic AI implementation and gain a competitive edge.

Transforming Mobile Returns and Warranty Management with Moblico & Continuum Integration

News

Revolutionize mobile returns and warranty management in wholesale distribution with Moblico & Continuum integration. Streamlined processes, enhanced customer experience, and competitive advantage await.

AI-Readiness for Distributors: Technical Skills Needed for AI-Implementation

Operations

Get your team AI-ready with the technical skills needed for successful implementation in the distribution industry. Assess, educate, and empower for operational optimization and innovative services.

Stuck in the Middle: Navigating Warranty Claims and Credits

Navigating warranty claims and credits can be challenging for distributors. Learn how to streamline processes to boost profitability and customer satisfaction.

Reverse-Engineering the Multi-Party Warranty and Returns Process

Operations

Navigate the complexities of multi-party warranty management in B2B distribution with AI automation. Streamline returns, approvals, and reconciliation for enhanced customer satisfaction and operational efficiency.

How to Create a B2C Style Refund Approval Process for B2B Distributors

Operations

Learn how to optimize your B2B refund approval process by adapting B2C practices. Streamline operations, reduce costs, and enhance customer satisfaction with innovative returns management strategies.

Why HVAC Distributors Need a Returns Management System

HVAC Supply

Learn how to simplify B2B warranties, repairs, and claims with a powerful Returns Management Solution for HVAC Suppliers.

Continuum's Reverse Logistics Network for Wholesale Distribution

Strategy

Transforming wholesale distribution with Continuum's innovative reverse logistics network, enhancing customer satisfaction and boosting bottom-line growth. Discover the future of returns management.

Tackling Reverse Logistics Problems: A Strategic Approach

Reverse Logistics

Is reverse-logistics a strategic initiative? Discover how optimizing this area of your business can save time and money, enhance customer satisfaction, and streamline operations in wholesale distribution. Explore strategic approaches now.

Why B2B Distributors and Manufacturers Struggle with Reverse Logistics

Reverse Logistics

Discover why B2B distributors and manufacturers struggle with reverse logistics, the stagnation in B2B reverse logistics, and the importance of automation in transforming returns into profit centers. Learn more at GoContinuum.ai.

Operational Excellence: Navigating Vendor Inventory Returns and Warranty Claims

Operations

Navigate the complexities of vendor returns and warranty claims in wholesale distribution. Learn how to optimize operational efficiency and enhance customer satisfaction. Explore solutions with Continuum B2B Returns Platform.

Understanding the Different Types of RMAs in B2B Distribution

Learn about the different types of RMAs in B2B distribution, from stocking returns to defective returns. Discover how to optimize your returns process for improved customer experience and visibility.