Continuum | About Us

About Us

The First Reverse Logistics Network for Wholesale Distribution

Founded to transform reverse logistics for wholesale distribution, Continuum optimizes post-sales processes to enhance customer experiences and reduce labor costs associated with managing returns, warranties, and repairs.

At Continuum, we believe that wholesale end-users want (and expect) a better returns experience. With eCommerce adoption rates climbing, an effective returns management experience is not only a strategic advantage, it's an opportunity to turn a cost center (like returns), into a profit center, and an opportunity for growth.

industry-experts

Industry Experts

With 50+ years of combined experience wholesale distribution, we're not just industry experts, we're dedicated supply chain partners.

2-1

Technical Experts

Our team is fluent in ERP. We understand the complexities of your business operations and technical requirements.

3-1

Process Experts

Your business runs on processes that help you achieve your goals. Our understanding of your systems and methodologies sets us apart.

Contact Us

Get In Touch!

HEADQUARTERS

Continuum Technologies, inc
111 North Wabash Ave. Ste.100
The Garland Building
Chicago, IL 60602

EMAIL

info@gocontinuum.ai

PHONE

(833) 705-1641

Latest Articles

Get the latest news and trends on Reverse Logistics for Wholesale Supply

Tribal Knowledge and Other Barriers to Efficient, Cost-effective B2B Returns

Operations

Discover how to overcome tribal knowledge and manual processes in B2B returns to boost efficiency, scalability, and profitability with Continuum's innovative solutions.

3 Reasons Why B2B Wholesale Distributors Need a Returns Management Initiative

Strategy

Discover why B2B wholesale distributors need a robust returns management strategy to enhance customer satisfaction, increase productivity, and boost profitability. Explore key benefits and actionable insights.

5 Steps Distributors Can Take to Streamline B2B Returns (and Boost Profits)

Strategy

Discover five actionable steps distributors can take to streamline B2B returns, reduce costs, and boost profits with optimized return policies and processes.

Return Buddy: Bringing Joy and Loyalty to B2B Returns

News

Discover Return Buddy, Continuum’s friendly mascot, making B2B returns management joyful, efficient, and engaging with our seamlessly connected supply chain solution.

The Best Distributor Return Policies and Procedures

Operations

Explore the essential elements of effective distributor return policies to enhance customer satisfaction and streamline your return processes for better profitability.

How to Identify the Need for More Profitable Returns Management

Operations

Optimize returns management to protect profitability. Discover key indicators of inefficiencies and learn how technology can streamline your processes for better margins and customer satisfaction.

5 Hidden Costs Associated with Wholesale Customer Returns

Strategy

Discover the hidden costs of wholesale customer returns and how to mitigate them. Learn about CSR time drain, missed vendor credits, accounts receivable disputes, warehouse inefficiencies, and customer churn. Boost profitability with Continuum's Returns Management Software.

Outdated ERP Systems and Customer Returns: Exploring Alternatives

Operations

Explore the importance of specialized Returns Management Software for transforming customer experience and operational efficiency in wholesale distribution.

Revolutionize Returns with Continuum and P21: 72HD Demo Webinar

Operations

Join us on August 20th for a webinar on revolutionizing returns management with Continuum and P21. Learn how to streamline processes, enhance customer experience, and deploy rapidly.

Why Your RMA Process is Failing You and Your Customers

Reverse Logistics

Discover why your RMA process may be failing, leading to poor customer experience and increased costs. Learn how to optimize your returns management for business success.

On-Demand Webinar: Return to Basics with AI

Strategy

Watch or listen to our On-Demand Webinar with CEO Alex Witcpalek to explore how AI is revolutionizing B2B returns management for distributors. Stay ahead and boost customer satisfaction!

Do More with Less: Assist, Augment, and Automate Work with AI

Operations

Boost productivity in distribution sectors by leveraging AI to assist, augment, and automate work tasks. Revolutionize returns, warranties, and repairs for enhanced efficiency and profitability.

AI-Readiness for Distributors: Data Management and Technical Rollout

Strategy

Prepare your distribution business for AI success with well-organized data management and technical rollout. Enhance data accuracy and accessibility for efficient decision-making.

AI-Readiness for Distributors: Strategy and Motivation

Operations

Discover how to assess AI-readiness in wholesale distributors and manufacturers. Learn best practices for strategic AI implementation and gain a competitive edge.

Transforming Mobile Returns and Warranty Management with Moblico & Continuum Integration

News

Revolutionize mobile returns and warranty management in wholesale distribution with Moblico & Continuum integration. Streamlined processes, enhanced customer experience, and competitive advantage await.

AI-Readiness for Distributors: Technical Skills Needed for AI-Implementation

Operations

Get your team AI-ready with the technical skills needed for successful implementation in the distribution industry. Assess, educate, and empower for operational optimization and innovative services.

Stuck in the Middle: Navigating Warranty Claims and Credits

Navigating warranty claims and credits can be challenging for distributors. Learn how to streamline processes to boost profitability and customer satisfaction.

Reverse-Engineering the Multi-Party Warranty and Returns Process

Operations

Navigate the complexities of multi-party warranty management in B2B distribution with AI automation. Streamline returns, approvals, and reconciliation for enhanced customer satisfaction and operational efficiency.

How to Create a B2C Style Refund Approval Process for B2B Distributors

Operations

Learn how to optimize your B2B refund approval process by adapting B2C practices. Streamline operations, reduce costs, and enhance customer satisfaction with innovative returns management strategies.

Why HVAC Distributors Need a Returns Management System

HVAC Supply

Learn how to simplify B2B warranties, repairs, and claims with a powerful Returns Management Solution for HVAC Suppliers.

Continuum's Reverse Logistics Network for Wholesale Distribution

Strategy

Transforming wholesale distribution with Continuum's innovative reverse logistics network, enhancing customer satisfaction and boosting bottom-line growth. Discover the future of returns management.